Dear Current and Prospective Customers,
At DM&CG, we always strive to provide you with the best service possible at competitive prices. We appreciate your continued support and trust in our services over the years.
Today, we have an important announcement to make regarding our pricing structure.
After much consideration and careful evaluation, we have decided to adjust our prices for all our plans. We understand that any change in pricing can raise concerns, so we want to assure you that this decision was not made lightly.
It comes after more than six years of maintaining the same prices, during which we refrained from any price increases, especially during the challenging times of the COVID-19 pandemic.
During the unprecedented circumstances of the pandemic, we recognized the financial strain many of our customers faced.
In solidarity with our community, we chose to absorb any potential cost increases rather than passing them on to you. It was our commitment to support you during those uncertain times, and we're proud to have upheld that promise.
However, as the global situation has evolved and stabilized, we find ourselves at a point where adjustments are necessary to ensure the sustainability and continued quality of our services. Over the years, we have invested heavily in improving our infrastructure, expanding our offerings, and enhancing the overall customer experience. These investments have enabled us to deliver better value and reliability to you, our cherished customers.
We want to emphasize that while price adjustments are never easy, they are crucial for us to maintain the level of service and innovation you expect and deserve.
Our goal remains unchanged: to provide you with exceptional services that meet your evolving needs.
We also want to take a moment to shed light on the current state of the B2B market, particularly how it is impacting small businesses like yours. The past few years have been marked by significant economic shifts, technological advancements, and evolving consumer behaviors.
Small businesses, in particular, have faced unique challenges, including rising operational costs, supply chain disruptions, and increased competition.
As a company deeply rooted in supporting small businesses - and as a small-business ourselves- we understand the challenges you face and remain committed to being a partner in your success.
While we recognize that any price increase may impact your bottom line, we believe that the value you receive from our services far outweighs the adjusted costs.
Rest assure that we remain dedicated to delivering the same level of excellence and support you have come to expect from us. Should you have any questions or concerns about these changes, please do not hesitate to reach out to our customer support team. We are here to assist you every step of the way.
Thank you for your continued trust and loyalty. We look forward to serving you and your business for many years to come.
Sincerely,
Elizabeth and The DM&CG Group Team
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